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2023 Cultural Awareness Training 

Hands Up

Cultural Competency Courses: Train your employees face to face or remotely

Employee behavior and compliance can influence productivity, culture, and ultimately, your organization. NLI creates engaging and interactive compliance training, instilling the behaviors that create better workplaces, performance, and results.


Cultural Competence Training

Cultural competence is the ability to understand and interact effectively with people from different cultures, backgrounds and experiences. Recognizing one’s own cultural beliefs, values and biases is also part of developing cultural competence.

As organizations become more diverse, cultural competence is taking on new relevance. And in some states cultural competence training is required for licensed healthcare professionals. Organizations that foster cultural competence can benefit from better teamwork and collaboration, more effective problem solving, higher employee engagement and customer satisfaction, among other positive outcomes. And culturally-aware individuals are more likely to recognize and address biases (conscious and unconscious) and microaggressions — barriers to diversity and inclusion that can lead to discrimination.

Course 1
Course 1: What is culture?

This 60-minute course explores the concepts and benefits of cultural competency and cultural humility, providing practical knowledge, insights and inspiration. A video host guides learners through the course, which features real-world examples, eLearning interactions, viewer tweets and email questions.

Topics covered include:

  • What is cultural competency

  • What is cultural humility

  • The importance of cultural competency in the workplace

  • Factors and characteristics that affect one’s cultural identity

  • Overcoming cultural barriers

  • Actions for improving cultural competency at work

Course 2
Course 2:
What are microaggressions?

Introduce compassion and understanding into employee interactions and decision-making through awareness of the negative impact of everyday slights and snubs.

This 60-minute training, designed for all employees, explains microaggressions and the effect they can have on others, examines why certain remarks are considered microaggressions, and provides guidance for responding to microaggressions in a positive and effective manner.

Employees and managers learn the following

  • What are microaggressions

  • Hidden messages microaggressions send

  • Forms and types of microaggressions

  • Effects of microaggressions on the organization

  • Identifying microaggressions

  • Microaffirmations

Course 3:
Unconscious Bias Training in the Workplace

Unconscious bias affects decisions and can lead to ignoring individuals and their opinions. Aid your employees in tackling their blind spots and encourage inclusive thinking to create respectful teams.

Employees and managers learn the following:

  • What is unconscious bias?

  • How biases can influence workplace decisions and interactions.

  • How to recognize different types of workplace biases and make more informed decisions.

  • The relationship between unconscious bias, diversity and inclusion and preventing discrimination

Addressing and Managing Unconscious Bias in the Workplace

This 60-minute training, designed for all employees, explains how unconscious bias can have a significant influence on any workplace decision — including hiring, recruiting, promotions, performance reviews and discipline. Unconscious bias can also affect interactions with people outside of the organization, such as customers, vendors, partners and association members. There are many different types of biases — based on a wide range of characteristics and assumptions — and all of them can result in poor decisions or discriminatory behavior. For example, dismissing a qualified candidate because they aren’t a good ‘cultural fit’ or have a ‘foreign sounding name.’

Increasing awareness and understanding of unconscious bias is an ongoing process. Monitoring hiring policies and promotion criteria and including a diverse team to weigh in on key decisions are some of the effective ways to reduce the risk of implicit bias. Implementing a system for anonymously reporting incidents and conducting regular surveys to uncover unconscious bias are effective steps, too. In addition, facilitating regular discussions and conversations between different groups and departments, promoting mentoring and allyship and creating a sense of belonging are actions that contribute to reducing unconscious bias and its impact on workplace culture.

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